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Chapter 4: The Treasure of Complaints as Gifts - A Complaint Is a Gift Workbook [Book]
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: Barlow, Janelle, Moller, Claus, Hsieh, Tony: 9781576755822: Amazon.com: Books
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Why a customer complaint is a gift and what you can learn from an angry or unhappy customer.
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